Frequently Asked Questions
Everything you need to know about shopping with Google
When will my Google Store order arrive?
Standard shipping typically takes 3-5 business days. You can track your order's progress through the confirmation email or your Google Store account history.
What is the return policy for Pixel and Nest devices?
You can return most items within 15 calendar days after the day you receive them. For Nest thermostats, you have 30 days to initiate a return if you are not satisfied.
Which payment methods are accepted?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You may also use Google Pay or Google Store Financing.
How do I manage my Google One or YouTube subscriptions?
Subscriptions can be managed directly through the 'Subscriptions' tab in your Google Account settings, where you can update payment methods or cancel services.
Do Google products come with a warranty?
Yes, most hardware products come with a one-year limited warranty that covers manufacturing defects. You can also purchase Preferred Care for extended coverage and accidental damage protection.
Can I change my shipping address after placing an order?
Shipping addresses can only be changed within a very short window after the order is placed. If the 'Edit' option is no longer available in your order history, the package is already being processed.